Frequently Asked Questions
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A flat rate is an all-inclusive price. So regardless of weather, traffic, or day of the week, the customer knows exactly the rate they will pay.
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All our rate include taxes and tolls. Gratuity is encouraged.
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Yes, we monitor flights hourly.
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Please call us for consultation. we would be glad to help.
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Cancellation and time changes require a minimum of 3 hour notice.
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If cancelled with in the 3 hour window, we charge the base fare.
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Due to liability issues our driver are not able to install safety seats.
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Yes, of course! The telephones are staffed 24/7 365 days a year.
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We’ll send an onsite notification once your vehicle has arrived.
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No vehicle is older than 5 years and meet the consumer department standards.
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Cars are parked on the intersection of Roosevelt and Indiana but maybe moved due to city regulations.
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Cars are parked one block north of Madison at the intersection of Damen and Warren.
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All our drivers our insured and meet or exceed the City of Chicago mandated regulations.
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A 10 min grace period is given from the time of the pickup before wait time charges start.
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Yes, based on the location of the stop.
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We prefer 24 hour notification but we do accept on demand service based on availability.